Terms & Condition

Before you purchase, download, sign up or any other service from our website, we recommend to read our terms and conditions. If you agree to our terms and conditions, you can continue to our services. If you are already using our services, we assume, you have read the terms and conditions. We reserve the right to bring any changes and modify the terms and conditions without any prior notice.

Product Delivery

All our free downloadable products can be downloaded anytime from the website. If you become a member of our website, can also access the paid downloadable products or you can also access as a single product. You will get access to the paid products only when we received the money and verified the payment. We accept a wide range of payment methods including Master Card, Visa, PayPal, American Express and all major credit cards for the payment. Make sure you have maintained the terms and conditions of the particular payment gateway.

Once the payment is done, we will send you the membership information directly to the email address that you provided. If the payment is successful, there will be no issues about the membership. If the payment is not successful for any reasons, we will take 1 hour to 48 hours to review the issue. We will deny giving access if there is any fraudulent activity in the payment procedure.

Product Compatibility

Our developer team design and code according to the WordPress standard and all our themes are ready to work with the latest versions of WordPress. But keep in mind, we can’t give the guarantee that all our themes will work properly with the older versions of WordPress. Also, our themes are compatible with all popular and most used browsers.

If you are a paid member of ThemeXclub, will get the new updates of them if your membership validity is available. There are no issues if you want to install the older version, you can do it.

Modifications

We allow our users to modify the theme which they have downloaded or purchased. You can always ask in the forum for the right procedure of the modification. You should also read the documentation to have a clear concept of how to do the modifications.

Unauthorized/Illegal Uses

If you have a subscription on our website, you will be responsible for all the activities under your account.

The authority reserve the right to ban and block any account of there is any improper
behaviors. Once your account is blocked, you will lose all the access to different sections.

To ensure the security of our members’ accounts, we follow strict rules and ban any unusual activities. Moreover, you should always keep your account information secured. If someone else takes the access of your account and does any fraudulent activity, we will ban the account and we won’t be responsible for that. So, we recommend to use a strong password and don’t share your account information with others.

Using our themes or any other WordPress products for illegal services such as adult sites, pornography, arm, and drug dealing are strictly prohibited. If you use such contents in your site, you will be responsible for any legal step. You are now allowed to edit any Graphics, CSS, JS and Dummy Data (XML) from the theme or plugin. When buying a theme or plugin, you are agreeing to these terms.

Product Licensing and Usage

Our themes and other WordPress related products are licensed under the GNU General Public License (GPL).

Support

We always want to give the best experience to our clients about our services. You can always ask for further support from our developer team. To get support from our team, you need to post the detail issue that you are struggling with. You must ask for the support through our forum. After reviewing the issues, our team will fix the issues. However, if you modify any part of the theme according to your own preferences, we won’t take the liability to solve issues related to coding.

Any request from the support team through Facebook, Twitter, or email will be rejected.

Based on the type of your problems, our support team may take enough time to fix the issues. However, you can always ask for customized support from our expert team and you need to pay for that. For regular issues, we won’t charge you and you get the solution without any further payment.

Ownership

When you are using a paid theme or any other free product from our website, we reserve the rights and ownership. You can’t claim any ownership of the products even after doing slight modifications. Reselling the products or uploading on different platforms are not allowed.

Anti-Fraud

We are very strict about fraudulent activities. If we find any issues in the payment method or we get some errors to receive the money, we will hold the deal and you won’t get the access to the membership areas. However, we will review the payment manually. If we find any fraudulent activities, we will block the account.

Refund Policy

If you don’t get the proper functionalities from the theme that you have purchased, you can ask for a refund. This will happen only if you get some major issues with the theme and posted about your problems in the forum and the issues are not resolved.

You have to claim the refund within 7 working days from the purchase date. Once we find the theme is not working for you, we will give you the money back. It will take up to 14 working days to adjust the money to your account.

Price Changes

We reserve the right to change the price at any time without any prior notice. We may also offer a discount or some other promotional offers without any notice. We also reserve the right to stop selling a particular product at any time.

Warranty

All our themes are ready and compatible with the regular WordPress versions. We do not guarantee that our products will work with full functionalities when you are using an older version of WordPress. We won’t take the liabilities in those cases.

However, we give the guarantee that our themes are developed and designed according to the WordPress standards. Our products might work with all the new functions.

If you are struggling with some problems because of using third-party software such as a plugin, we are not bounded to give support.

We are not bounded to provide the rights of stock images, graphics, or any other third-party properties. You have to buy those in your own responsibilities.

Note that: the above terms and conditions could be changed by the ThemeXclub authorities without any prior notice.